Work within the Help Desk (remote support or onsite) to resolve Internal Client issues and act as the 1st line of support. This individual performs technical coordination,and planning activities to support the daily needs of the organization. Duties include trouble shooting PC problems, providing hardware, software and technical assistance to residents and staff. Requires working knowledge of PC problems, basic networking technologies and MS Windows architecture. Strong customer service and communication skills, especially with very novice users. Ability to complete assigned tasks and minimal supervision. Must maintain a high level of confidentiality and act as a 1st tier support for audio visual systems. Previous experience and aptitude with PC hardware and software.